From the basics to the best,
the Telax ACD call center solution has it all.
Instead of just routing calls to individual agents in a queue, Telax’s cloud ACD can group agents or employees into teams within each queue. This allows the automatic call distribution systems to route incoming calls to an agent with the optimal combination of idle time and appropriate skills, while also factoring in caller priority. That means callers always get the most optimized customer experience and service to tackle their inquiry.