Some of our trusted service provider partners

Telax's Cloud Contact Center solution enables businesses in any industry, with all the features and functionalities to offer best-in-class customer interactions.

ivrx50

Enhanced IVR

  • Graphical IVR design tool
  • IVR Data & Call Info reporting
  • Multilingual support
  • Embedded text-to-speech
omni-cx50

Omni-Channel

  • Routing of calls, SMS, emails and social media
  • Blended inbound and outbound voice queues
  • Skills-based and context-based routing
  • Seamless integration of multiple-locations

Dynamic Notifications

  • Voice, SMS, and email capable
  • Easily create and run custom campaigns
  • Buildable templates library
  • Live dashboard campaign reports

Agent Scheduling & QA

  • Schedule optimization
  • Real-time adherence reporting & alerts
  • Call and screen recording; live monitoring
  • Integrated agent evaluation grids
Get the full feature summary Download Infosheet

Fresh, dynamic and user friendly.

Contact Center solution can be complex, optimizing them shouldn’t be. With Telax’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.

Our A-Team is a place to
keep customers happy.

Making customers happy is what we do. That’s why Telax offers a complete contact center solution that combines technology and professional services to deliver ongoing strategies to help your Business Customers transform their contact center into a revenue generating asset.

Our A-Team is a place to
keep customers happy.

Making customers happy is what we do. That’s why Telax offers a complete contact center solution that combines technology and professional services to deliver ongoing strategies to help your Business Customers transform their contact center into a revenue generating asset.

Start growing your business today LET’S TALK