TORONTO, ON – February 13, 2017Telax™, a leading North American cloud contact center software provider announced today that Indiana Technology service provider LightBound has added the Cloud Contact Center solution powered by Telax to their Integrated Voice portfolio. The solution is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost.

“We are very excited to partner with LightBound for Cloud Contact Center because we love their ‘integrated’ philosophy,” said Koray Parmaks, CEO of Telax, “we believe that with the addition of the Cloud Contact Center, LightBound has further strengthened its Integrated Voice portfolio to empower some of Indiana’s most successful brands to provide an even better service experience for their customers.”

Fully integrated with LightBound’s Integrated Voice solution, The Cloud Call Center solution offers cutting-edge features and world-class network architecture which will enable organizations to offer a unique contact center experience.

“We are pleased to have Telax with us to launch the Cloud Contact Center Solution,’” said Dane Dittemore, Vice President of Sales and Marketing of LightBound. “It’s a no muss, no fuss solution. We’re delivering VoIP the way it was meant to be delivered long ago. The best part is that this is a complementary ‘bolt-on’ product to any phone system you may have today. “

For more information about partnering with Telax, visit here http://telax.com/service-providers/.

 

About Telax™:

Telax is the only cloud contact center software provider that partners directly with Cable Service Providers to become an extension of their product offerings. Businesses get a top-quality contact center software and expertise that integrate seamlessly into their existing operations. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy.™

About LightBound:

Since 1994, LightBound has been delivering Internet and IP services to clients. We are an Indiana-based provider of Internet, voice, co-location, network, and IaaS cloud services to local and global organizations. LightBound has been delivering 24×7 support from a staffed Network Operations Center (NOC) from the beginning and a CLEC since 2005. We’re fortunate to have some of Indiana’s best and most successful brands as our clientele and have a Net Promoter Score® that is among the highest in the technology industry.