The Pitfalls of a Hardware-Based Contact Center

Jerry was evaluating options between a hardware-based contact center, and a cloud-based option. He thought that the hardware solution would…

Telax selected by SaskTel as Cloud Contact Center Solution Provider

TORONTO, Canada, September 11, 2018 – Telax, a leading Cloud Contact Center software provider, has announced today that it has…

Call Center Strategies for a Successful Holiday Season

The expectations consumers set for contact centers tends to be much higher over the December holiday season than any other…

Why is our ACD system so special?

Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique twist…

3 IVR Features That Will Help Your Business

Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How often…

Don’t get Netflixed

Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke that encompasses…

3 Awesome Apps for Companies with Remote Workforce

As a company with a focus on cloud technology and customer service, our team is always researching the latest and…

Outbound Dialing and the Truth about Predictive Dialers

The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either due…

How to prevent customer service agent burnout

There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible…