Don’t get Netflixed

Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke that encompasses…

Outbound Dialing and the Truth about Predictive Dialers

The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either due…

Is your IVR generating revenue?

Interactive voice response (IVR) is an invaluable tool for countless businesses. With IVR, firms can handle a wide range of…

Remote workforce: An alternative to traditional staffing

The very nature of work life is changing. In the past, it was typical for employees across a huge range…

Press Release: Telax Launches New Website focused on Partner Enablement and Product Marketing

TORONTO, June 18, 2018 (GLOBE NEWSWIRE) -- Telax, a leading Cloud Contact Center software provider, today has announced the launch…

Call Center Strategies for a Successful Holiday Season

The expectations consumers set for contact centers tends to be much higher over the December holiday season than any other…

Why is our ACD system so special?

Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique twist…

3 IVR Features That Will Help Your Business

Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How often…

3 Awesome Apps for Companies with Remote Workforce

As a company with a focus on cloud technology and customer service, our team is always researching the latest and…

How to prevent customer service agent burnout

There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible…

What Ensures a Positive Customer Experience?

Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring this experience should…