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Several leading healthcare organizations have chosen
the Telax Cloud Contact Center Solution to deliver a
better Patient Experience. Here’s why.

Thanks to a robust architecture and best-in-class
functionalities, Telax can help Healthcare Providers of all
sizes deliver a superior service and successfully achieve
their digital transformation needs

Improve the Patient Experience

Improve the Patient
Experience

  • Enable patients to reach you using their preferred contact method with Omnichannel queues and streamline all Phone, Web Chat, Email, SMS and Social Media communications.
  • Leverage Advanced IVR functionalities and routing rules to ensure patients are directed to the proper care team members more rapidly.
  • Alleviate staing pressures with self-serve capabilities for information, scheduling, payments etc.

Facilitate Patient

Facilitate Patient
Outreach & Engagement

Leverage our powerful Dynamic Notifications feature to reduce appointment no-shows and increase engagement between visits. Easily set up automated outbound voice, SMS or email messages for:
  • Appointment reminders,
  • Pre-visit readiness and adherence reminders
  • Follow-ups and informational messages
  • Billing and collection reminders

Industry-Specific Use Cases

Increase Operational

Increase Operational
Efficiency

  • Rapidly identify and react in real time to service-impacting situations thanks to Reporting Capabilities, visual dashboards and threshold alerts.
  • Proactively measure Patient satisfaction
  • Measure sta adherence to schedules and service-levels in real-time
  • Benefit from the unparalleled scalability and survivability of a fully hosted and managed solution, at a fraction of the IT and Maintenance costs associated with on-premise systems.

Maintain High Compliance

Maintain High Compliance
Standards

  • Ensure regulatory requirements are met across all channels with a fully HIPAA Compliant platform.
  • Benefit from PCI Compliant solutions for payments and collections.
  • Mitigate risks, ensure quality and meet necessary legal requirements with Call & Screen recording features and flexible storage options.
  • Meet all Canadian Data-Sovereignty requirements.

Industry-Specific Use Cases

EHR

EHR
Integration

Rapidly growing CCaaS market. Est. $20 billion by 2019 and $30 billion by 2023:

  • Personalize the Patient Experience and add context to Interactions
  • Route contacts requests more efficiently
  • Increase self-service opportunities

Extended Care Team

Extended Care Team
Collaboration

Provide enhanced Care Team collaboration capabilities by seamlessly integrating typically “offline” personnel in the Contact Center contact flows.

Ensure anywhere / anytime accessibility via desk phones and/or mobile phones for:

  • Support staff
  • Nurses
  • Doctors
  • Specialists
  • External Clinics and Partners

Maintain full visibility on the Patient Contact from start to finish.

Industry-Specific Use Cases

Reducing Missed Appointments


Use Case Name Here


Use Case Name Here


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Some of the leading healthcare organizations that have
chosen Telax as their Contact Center solution

Featured Content

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Healthcare Applications
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Ambulatory Services
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