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Our Story

Telax was Founded in 1997 by Mario Perez and initially provided consulting services on call center solutions for companies such as RBC, AT&T & Yak Communications Inc.

During these formative years, we identified very early on the potential for hosted call center solutions. Thanks to our early presence at 151 Front Street and by leveraging our experience developing IVR, ACD and CRM applications, our sights were set on going to market with a web-based call management solution designed for private and public sector call center operators. In April 2004, our signature Telax Hosted Call Center product was released.

Our product continued to evolve along with our customer list – and the times. In 2009, Telax switched from its TDM infrastructure to an all IP backbone. In 2010, Telax became a certified Partner of Metaswitch and rapidly began tapping into this ecosystem’s tremendous

potential. In the same year, Telax released a free add-on allowing for the routing and management of social media messages, as well as announcing Skype integration, making our solution a true multichannel Cloud Contact Center solution.

On 14 February 2011, Telax was awarded a Federal Supply Schedule contract making Telax an approved service vendor to all levels of government in the U.S. We are the first hosted call center solution provider to be listed on the GSA’s Information Technology Schedule 70.

As of 2016, Telax moved to a High Touch Through Partner (HTTP) model and became the only cloud Contact Center as a Service (CCaaS) solution offered exclusively by partnering with Communication Service Providers (CSP). By embedding our solution directly into the carrier’s network, Telax helps CSPs increase the value of their service offerings and delivering unparalleled flexibility and reliability to the end-users.

A lot can happen in 20 years.
Here’s a little bit about our journey.

We’re kinda-really-awesome people.

Our team is dedicated, hard-working and loaded with cloud contact center experience. Oh, and we’re pretty fun to do business with! It’s probably why our partnerships last for years.

Our culture is our secret sauce. That’s why we don’t hire just any top industry talent. We hire super-awesome-to-work-and-hangout-with kind of talent. The kind of talent you’ll love to team up with.

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