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A best in class software
for best in market results.

Increase productivity
and reduce costs.

Telax Cloud Contact Center Software as a Service (SaaS) model is designed to improve contact center operations by: reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics ― all with no upfront costs.

Trust the Telax advantage.

Unlike other products, the Telax solution is built into the Service Provider network at the source. That means Telax can provide superior reliability, along with easier adoption and faster, more accurate resolve times.

VIEW OUR SERVICE PROVIDER PARTNERS  
  • Accelerated Connections
  • Akabis Communication
  • Ben Lomand Connect
  • C-Spire
  • Cable & Wirless
  • Canby Telecom
  • City Hosted
  • CloudNet
  • EarthLink
  • Eatel
  • Education Networks of America
  • Execulink
  • FairPoint Communications
  • GDS
  • Global Telecom Brokers
  • HDT Hawaii Dialogix Telecom
  • ITS Telecom
  • Line Systems
  • New Horizons Communications
  • OneConnect
  • Pacific Northwest Telco
  • Quest Systems
  • Re-invent Telecom
  • Saddleback Communications
  • Salish
  • T3 Communications
  • Telehop
  • Uniserve Communications
  • Walker Communications
  • Xchange Telecom
  • Other

Data Center
Feature Highlights

  • 24/7 network monitoring
  • Geographical survivability
  • Automatic software updates
  • On-demand Scalability
  • Certified PCI DSS 3.0 SSAE 16

Call Center Queues
Summary

  • call center queue management & virtual queuing
  • Inbound voice queues
  • Outbound & blended voice queues
  • Automated call-back & click-to-call
  • Email, chat, SMS, social media queues
  • Automated threshold SMS/email alerts

Call Center Group
Features Summary

  • Multi-skill routing
  • CRM Integration (CTI)
  • Agent call-flow scripting
  • IVR integration for self service

Quality Managment
Summary

  • Call recording (with agent notes)
  • Screen recording with playback
  • Live monitor, whisper, barge-in
  • Agent & web chat logs
  • Agent coaching & evaluation

Workforce Managment
Summary

  • Forecasting & scheduling
  • Schedule optimization
  • Vacation automation & shift-trade portal
  • Real-time adherence view & reporting

Reporting & Analytics
Summary

  • Real-time stat display & bulletin board
  • Real-time graphical dashboard
  • Custom agent activities
  • Custom multi-level dispositions
  • Detailed call & agent statistics
  • Scheduled reports
  • Customized contact center reports

Fresh, dynamic and user friendly.

Call centers can be complex, optimizing them shouldn’t be. With Telax’s newly redesigned user interface (including all-new graphical dashboards) achieving your contact center goals is easier, more accessible, and more enjoyable than ever before.

GET A SNEAK PEAK AT THE NEW INTERFACE

Enhanced IVR

Our Interactive Voice Response (IVR) comes with the bells and whistles you’re looking for and the ones you never knew you wanted.

Learn more

Advanced ACD

Telax’s Automated Call Distribution (ACD) delivers everything from the standard features to the latest advancements.

Learn more

Our A-Team is in place to
keep customers happy.

Making customers happy is what we do. That’s why Telax offers a complete contact center solution that combines technology and professional services to deliver ongoing strategies to help your Business Customers transform their contact center into a revenue generating asset.

Learn About the A-Team

Start growing your business today.

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