The Telax IVR can help drive down costs!
Some customers have more straight-forward concerns to address (e.g. checking an account balance or paying a bill), the Telax Cloud Contact Center IVR helps these customers self-serve without using up the time of a live agent. This means your agent time is freed up to focus on more complex customer cases and/or sales opportunities. When a customer’s problem extends beyond the dynamic menu, the Telax IVR system can quickly lead the caller to the most relevant agent available. It’s a win, win, win solution!