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Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...
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The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...
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Interactive voice response (IVR) is an invaluable tool for countless businesses. With IVR, firms can handle a wide ra...
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The expectations consumers set for contact centers tends to be much higher over the December holiday season than any ...
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Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...
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Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...
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As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...
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There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...
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Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...
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As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...