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Featured Posts:

Don’t get Netflixed

Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...

Outbound Dialing and the Truth about Predictive Dialers

The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...

Is your IVR generating revenue?

Interactive voice response (IVR) is an invaluable tool for countless businesses. With IVR, firms can handle a wide ra...

Latest Posts:

Call Center Strategies for a Successful Holiday Season

The expectations consumers set for contact centers tends to be much higher over the December holiday season than any ...

Why is our ACD system so special?

Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...

3 IVR Features That Will Help Your Business

Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...

3 Awesome Apps for Companies with Remote Workforce

As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...

How to prevent customer service agent burnout

There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...

What Ensures a Positive Customer Experience?

Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...

Can you, or Can’t you?

As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...