Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...
The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...
Interactive voice response (IVR) is an invaluable tool for countless businesses. With IVR, firms can handle a wide ra...
The expectations consumers set for contact centers tends to be much higher over the December holiday season than any ...
Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...
Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...
As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...
There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...
Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...
As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...