Menu
Resources
Featured Posts:
Blog
Here at Telax, we (good-naturedly, of course!) often use the phrase, “Don’t get Netflixed!” as an inside joke t...
Blog
The predictive dialer concept works on the premise that a certain percentage of calls will not be connected either du...
Blog
Interactive voice response (IVR) is an invaluable tool for countless businesses. With IVR, firms can handle a wide ra...
Latest Posts:
Blog
The expectations consumers set for contact centers tend to be much higher over the December holiday season than they ...
Blog
Automated Call Distribution, or ACD, is something every call center solution offers. At Telax, we give it a unique tw...
Blog
Here at Telax, we recognize that the subject of cloud contact centers isn’t exactly the sexiest out there. How ofte...
Blog
As a company with a focus on cloud technology and customer service, our team is always researching the latest and gre...
Blog
There are a lot of challenges that contact center managers need to overcome in order to deliver the best possible cus...
Blog
Based on an IQPC study, it seems organizations understand the importance of the customer experience and measuring thi...
Blog
As we grow from childhood and begin to make decisions on our own, the internal programming and external influences of...
Blog
Your organization is run by knowledge workers. They plan your strategy, make decisions, measure results and they deli...
Blog
Nearly half of all customer service communication happens via email. If you Google ‘customer service email’ you...